Refunds and cancellation

Version 1, in force from 26 October 2026.

Digital photos are not refunded once opened

Once you have opened any photo of an album, or any album under All-Access, that purchase cannot be refunded.

We do refund in these cases

• You were charged twice for the same order. The extra payment is refunded in full.
• The photos do not load and we could not fix it within 3 days of your report. The purchase is refunded in full.
• We cannot deliver what you paid for (for example a call or custom request I cannot do after you paid). Full refund.

All-Access

All-Access does not renew by itself, so there is nothing to cancel. When the days run out, the access ends. It is refundable only under the rules above.

Calls and custom requests

If you cancel at least 24 hours before the call time, or before I have started the custom work, I refund you in full. After that the payment is not refunded, unless I could not deliver what you paid for.

How to ask

Use the Contact page, choose "A problem with an order", and give the order number from your receipt. I will answer within 2 working days.

How the money comes back

Refunds go to the payment method you used. After a refund is approved, your bank may take about 5 to 7 working days to show it (the exact time depends on the bank and our payment partner). When an order is refunded, access to it ends.

Your legal rights

This policy does not take away any right you have under Indian consumer law.